Our frequently asked questions (FAQ) section provides information and resources on various topics. To find answers to your questions, use the search feature below or browse the Featured Questions and Top 20 FAQs. If the answer to a FAQ doesn't resolve your question, you can email our office for assistance by clicking "I need more information about this subject" at the bottom of the answer.
In order to use our online registration renewal service, your insurance information for your car or truck must be "on file" with the Department of Motor Vehicles (DMV). (This means you have a current Florida insurance policy for your car or truck written by a Florida agent who regularly notifies the DMV of your continued insurance coverage.)
Visit our online registration renewal service within three months of your expiration month to confirm your insurance is "on file." If renewing by mail, you must complete the insurance affidavit on the back of your renewal notice(s) for any motor vehicles that require it. (Refer to the special message area of the notice for details.)
If renewing in person, you must always be prepared to present a current Florida insurance card or the complete policy for all motor vehicles being renewed. The card/policy must include the policy number, state of issuance, and expiration date and must list the vehicle identification number (VIN) of covered vehicles.
Please note that large commercial trucks with gross vehicle weights of 26,001 pounds or more require additional insurance coverages that must be indicated on a Certificate of Insurance document that is required when renewing by mail and in person. These types of vehicles may be prohibited from renewing online.
Why does my renewal notice say my insurance is not on file?
Insurance companies are required by law to report insurance coverage to the DMV. If your renewal notice indicates that your insurance is not on file, compare the VIN on your registration to the one on your insurance policy. (This is the most common discrepancy that causes insurance not to be on file for a motor vehicle.) If there are discrepancies, ask your insurance agent to call the DMV at (850) 617-2000 to resolve the issue. If the VIN is correct on both documents, inform your insurance agent that the DMV is unaware you are insuring the motor vehicle, and ask your agent to call the DMV.