Heather Alicky earned praises from the crowd at the Manatee County Tax Collector's annual in-service day when her name was announced as the 2021 Aimee Brewer Most Valuable Employee. Heather was among other nominees Jennifer Hipson, Thomas Sheridan, LaToya Benton, Sara Sasada, Angie McCoy, Ma'Kayla Johnson, Sara Brammer and Suzanne Kistler for the award but received the most votes from her peers to be named the Most Valuable Employee. Her two nominations outlined the office's core values of integrity and respect, future focus, innovation, teamwork, and excellence and accountability.
"Our Most Valuable Employee has had an incredible year overseeing high profile projects that have completely transformed the way we interact with our customers," said Ken Burton Jr., tax collector, as he began his presentation at the office's in-service day. "Together with her team, they broke down barriers and innovated better ways to serve. Out of an all-star list of very deserving individuals, the votes are in – Heather Alicky is our 2021 Most Valuable Employee."
In her 12-year employment, Heather has served at every office in the Customer Solutions and Associate Development Department, working her way from counter associate to Assistant Manager and Manager. Before her transfer to the North River branch, she previously managed the Customer Contact Center, where her team handled thousands of phone calls, emails, and dealer work each month. In addition to an efficiently run contact center, Heather also recently oversaw major projects to implement 24-hour drop-off and pickup lockers for Manatee County dealers and add virtual services and remote processing to branch offices, paving the way to new options for customer service.
"Heather has done a fantastic job managing one of the fastest-growing teams in our department," said Tony Conboy, director of Customer Solutions and Associate Development. "It's amazing to look back at what she has accomplished over the past year and see how it continues to benefit our dealers, customers, and team members."
Read more news