(Photo left to right: Field Services & Collections
Director Michele Schulz, Employee of the Quarter
Jennifer Francis, Tax Collector Ken Burton, Jr.
(Bradenton FL) Jennifer "Jen" Francis was selected as the Manatee County Tax Collector's Employee of the Quarter for the third quarter 2019. Starting as a Customer Solutions & Associate Development (CSAD) counter associate in July 2014, Jen was quickly promoted to head trainer in CSAD's Quality Assurance Department, where she utilized her Master's Degree in Education from the University of Central Florida. She was selected to the Sterling Team in 2015, attending the Florida Sterling Conference in Orlando. In 2017 she became a Tourist Tax Field Deputy in the Field Services & Collections (FS&C) Department; and when an opportunity presented itself, Jen became a Legal & Collection Specialist within FS&C.
"From time to time, an employee comes along that immediately makes a major impact on our office," said Tax Collector Ken Burton Jr." Jen is one of those employees. Once onboard, she reviewed our training program, which was already good, and took it to the next level. She has been recognized by our customers, as well as by her colleagues, for embodying our core values of Excellence & Accountability, Customer Focus and Teamwork. When you look at what she has accomplished, it is hard to believe her five year work anniversary just occurred this month."
"Jen is working her first delinquent tax season and she continually demonstrates her ability to handle her responsibilities with confidence," said Michele Schulz, FS&C director. "She has an amazing work ethic, missing work less than an hour since September 2017. We've also dubbed her our 'Grammar Guru', which is a testament to her attention to detail."
Jennifer Francis' name is engraved on the Employee of the Quarter Trophy; she receives a merit certificate, a reserved parking space, a uni-leave day, names a themed casual day, and receives a free pizza from Demetrio's Pizza House, Cortez Road.
The mission of the Manatee County Tax Collector's Office is to perform our duties with integrity and respect, focusing on innovation and serving with excellence.
Manatee County Tax Collector is a 2011 Governor's Sterling Award Recipient
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