Biographies

Elected in 1992, Ken Burton, Jr., has maintained a high standard of customer service, efficiency, and innovation for seven subsequent and unopposed elections. A Manatee County native and 1980 Palmetto High School graduate, Ken also attended Carson Newman University in Tennessee, earning his B.S. in Business with a major in management and information technology. He is proud to lead the organization in serving his community with excellence, integrity, and respect.

• Carson Newman Nationally Ranked Punter – 1983
• Carson Newman Football National Championship Team – 1983 and 1984
• First IT Director for Manatee County Tax Collector – 1985
• Ordained Deacon with First Baptist Church of Palmetto and First Baptist Church of Gillette – 1986
• Leadership Manatee Alumni – 1991
• Florida Tax Collector's Association Treasurer – 1997 to 2003
• Florida Tax Collector's Association President – 2007 to 2008
• Florida Tax Collector's Association Strategic Planning Chair – 2009 to present
• Florida Governor's Sterling Award for Performance Excellence – 2011
• Color Analyst for TigerVision / Palmetto High School Football Broadcast – 2014 to present

Tony Conboy

Customer Solutions and Associate Development Director

• Operations of customer-facing offices, call center, and Quality Assurance Department
• Hiring and onboarding of new department associates
• Development and maintenance of formalized programs to improve service standards
• Plans of action for legislative changes impacting the office
• Production of tax bills and of motor vehicle and mobile home renewal notices

Amanda Ferguson

Communications and Employee Experience Director

• Public and community relations
• Maintenance of multi-channel communications strategy
• Social media, branding, and digital content creation
• Employee experience initiatives
• Organizational event coordination
• Executive secretary to the tax collector

Wayne Hoefle

Information Technology Director

• Strategic technology planning and oversight
• All networks, systems, and infrastructure
• Technology and data security
• Website and software development
• Technical support for office initiatives
• Technology asset procurement, maintenance, and lifecycle management

Marie Inotai

Operations Director

• Strategic operational planning and oversight
• Online and remittance payment processing
• Lockbox services
• Records management
• Facilities management
• Courier services

Steve Riley

Financial Services Director

• Accounting system and controls
• Collection, distribution, and allocation of funds received
• Preparation of annual budget
• Payroll delivery processes
• Human resource intelligence
• Oversight of office contracts

Michele Schulz

Field Services and Collections Director

• Tourist tax collections, enforcement, and auditing
• Delinquent real estate and tangible personal property tax collections
• Fraudulent homestead liens, bankruptcy, and eminent domain
• Concealed weapon licenses
• Road skills and medical driving tests
• Non-sufficient funds (NSF) collections